PRIVACY POLICY

LAST UPDATED 06 Oct 2020

CoderCookies Inc. is a company incorporated in Ontario, Canada. This privacy policy explains how CoderCookies Inc. uses and protects any information that it collects about you when you use its website and any other services provided by CoderCookies Inc.

PURPOSE AND SCOPE

This privacy notice aims to give you information on how CoderCookies Inc. collects and processes your personal data through your use of this website and any other services provided by CoderCookies Inc, including any data you may provide through this website when you create an account.

This website and any other services provided by CoderCookies Inc is not intended for children and we do not knowingly collect data relating to children. Parental supervision is required if children are to use this website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Our website and services operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) which is a directly binding legislative act. CoderCookies Inc. is committed to maintaining the trust and confidence of our visitors to our website and any other services provided by CoderCookies Inc. This Privacy Policy explains the types of personal data that we may collect from you, how we use it, the limited conditions under which we may disclose it to others, how we keep it secure, and your rights regarding your personal data.

CONTROLLER

CoderCookies Inc. is the controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

PERSONAL DATA WE COLLECT

 

CONFIDENTIALITY OF YOUR PASSWORD

Where you have chosen a password, which enables you to access certain parts of our Platforms, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

IF YOU FAIL TO PROVIDE YOUR PERSONAL DATA

Where we need to collect personal data by law, under the terms of a contract we have with you, or where we will be otherwise unable to provide you with service, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the service we provide to you or our website may not work for its intended purpose, but we will notify you if this is the case.

HOW WE COLLECT PERSONAL DATA

We collect your personal data in several ways, but always in compliance with the law. We will collect your personal data in the following manners:

HOW WE USE PERSONAL DATA

The following table outlines the various purposes and activities for which we will use your data as well as the lawful basis that allows us to use the data:

 

Purpose/Activity Type of data Lawful basis for processing
General Website
To improve the security of our website and protect against online attacks (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). Technical Data Legitimate Interests (provision of network and IT services, network security, and administration, to prevent fraud)
To use data analytics to improve our website, services, marketing, customer relationships, and experiences. Technical Data Legitimate Interests (to define types of users of our services, to keep our website updated with relevant content, to develop our business, and to inform our marketing strategy)
Enable unregistered users to search for Tutors. Contact Data
Student Profile Data
Consent
Enable all users to contact customer service via email. Contact Data Consent
To manage our relationship with you, including notifying you about changes to this privacy policy or any other changes or updates related to the website. Contact Data Consent
Legal Obligation
To administer Student and Tutor accounts, relationships, and use of the website, including statistical analysis to better understand their use of the website and website maintenance. Contact Data
Technical Data
Login Data
Tutor Profile Data
Student Profile Data
Messaging Data
Consent
Legitimate Interests (maintenance of user accounts, comply with user requests, and ensure the integrity of the user’s experience)
Performance of a Contract
To administer payment processing. Contact Data Consent
Performance of a Contract
Student
To register new Students. Contact Data
Student Profile Data
Login Data
Consent
Legitimate Interests (verifying applicant is not a malicious user)
Performance of a Contract
To search, select, and provide Students with a Tutor or Tutors. Contact Data
Student Profile Data
Consent
Performance of a Contract
To connect the Student and the Tutor and to allow them to communicate via the website messaging system. Contact Data
Student Profile Data
Messaging Data
Consent
Legitimate Interests (preventing malicious use of the messaging system, improper and illegal communications, and abuse of the website and service)
Performance of a Contract
Legal Obligation
Tutor
To register new Tutors. Contact Data
Tutor Profile Data
Login Data
Consent
Legitimate Interests (verifying applicant is not a malicious user)
Performance of a Contract
To verify Tutor’s identity and complete a security check. Background Data Consent
Legitimate Interests (ensure Tutor is not ineligible for use of website)
Performance of a Contract
To create a Tutor profile to include in the Tutor directory. Tutor Profile Data Consent
Performance of a Contract
To connect the Tutor and the Student and to allow them to communicate via the website messaging system, including automated profiling of the Tutor during the process of matching the Student and Tutor. Contact Data
Tutor Profile Data
Messaging Data
Consent
Legitimate Interests (preventing malicious use of the messaging system, improper and illegal communications, and abuse of the website and service)
Performance of a Contract
Legal Obligation
To provide a reference for a Tutor. Contact Data Consent
Legitimate Interests (ensure Tutor is not ineligible to use the website)
Performance of a Contract

We will only use your personal data in compliance with the law. Most commonly, we will use your personal data in the following circumstances:

If you have opted to receive direct marketing materials, we will send you promotional e­mails about new products, special offers, or other information which we think you may find interesting.

From time to time, we may also use your information to contact you by e­mail or text regarding offers or promotions from carefully selected third parties if you have agreed to being contacted in this way.

MINORS (AGE 13 AND UNDER)

CoderCookies Inc. does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to CoderCookies Inc. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information
removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, only take place in ‘a supervised setting.’

HOW WE PROTECT YOUR PERSONAL DATA

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession. All live servers utilize firewalls and the latest security patches are installed and updated regularly. We also ensure data encryption, password protection, and other access and authentication controls.

WHEN PERSONAL DATA MAY BE SHARED

 

HOW DO WE USE AND MODERATE YOUR MESSAGES?

We may review, scan, or analyze the messages you exchange with other members of our community through our Platforms for fraud prevention, service improvement, customer support purposes, enforcement of the contracts entered into with our members (such as our Terms and Conditions). For example, in order to prevent the circumventing of our online search engine, we may scan and analyze messages sent through our Platforms to check that they do not include any contact details or references to other websites.

We will never scan or analyze your messages with other members of our community for commercial and advertising purposes. We may use automated methods to carry out the moderation of these messages, but no automated individual decision-making is performed in this regard.

 

TRANSFERRING PERSONAL DATA OUTSIDE CANADA

We may transfer, process, and store personal data we collect in centralized databases located in the United States of America. The United States of America may not have the same data protection framework as the country from which you may be accessing our website. When we transfer personal data to the U.S., we will protect it as described in this Privacy Policy and we will comply with applicable legal requirements providing adequate protection for the transfer of personal information from Canada to the United States of America. In addition, we will endeavor to maintain enforceable contracts with all third parties we may send your data to binding them to this Privacy Policy, standard contractual clauses, the PIPEDA , and other standards for data protection that we may set.

YOUR RIGHTS

We respect your desire to maintain the privacy of your data and will always work with you to ensure your data is being used responsibly. Please always feel free to contact us regarding any questions or concerns you may have regarding your data.

You will always have the following rights with respect to your personal data:

You can exercise your rights in several ways:

HOW LONG PERSONAL DATA IS KEPT

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. Please contact our customer service department at info@codercookies.com for more information.

COOKIES

Like many other websites, CoderCookies Inc. website uses cookies. Cookies are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Most web browsers allow some control to restrict or block cookies; however, disabling cookies may affect your ability to use certain parts of our website. See our Cookie Policy.

THIRD-PARTY LINKS/WEBSITES

Our website and services may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CHANGES TO OUR PRIVACY POLICY

We will notify you of any changes to this Privacy Policy either by email, in your account, by banner notification on the website, or by any other means that is likely to make you aware of the changes.

HOW TO CONTACT US/ DATA PROTECTION OFFICER

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your Personal Data, please use one of the following means: